Services & Rates:
We know how much everyone hates surprises that result in having to pay more money than you thought you would originally have to pay. For that reason, we developed this policy letter that explains all of our fees and policies so your buying experience has "no surprises".
Discounts: Not-for-Profit, Seniors, & StuCoRe PC Owners enjoy 15% off any service. Just let us know at the beginning of the service that you qualify.
Fee Policy (On-site):
Server - $50/Hour Scheduled, $70/Hour Immediate (minimum 1 hour)
Commercial - $40/Hour Scheduled, $50/Hour Same-Day, $60/Hour Immediate (minimum
1 hour); Not-For-Profit Agencies receive 15% off service
Residential - $32/Hour Scheduled, $40/Hour Next-Day, $48/Hour Same-Day,
$60/Hour (minimum 1 hour)
Mileage: $0.505/mile (always reflects current Federal mileage rate); no
mileage in city limits
Special Note: Immediate on-site service is never covered under any warranty
or maintenance contract and it is never discounted.
Fee Policy (In-shop):
Computer Diagnosis - $20.00
Simple Service (i.e. single hardware or software installation) - $20.00
Data Recovery - $40.00/HDD (less than 4.7GB), $60.00/HDD (4.7-46.0GB), Ask
if greater than 46.0GB
Media Costs (not included above) - $0.50/CD, $1.00/DVD
Computer Refurbishment (software only) - $80.00 (includes computer diagnosis
fee)
No Data Backup or Recovery Needed? Take $10.00 off
Computer Refurbishment (hardware & software) - $100.00 (includes computer
diagnosis fee)
No Data Backup or Recovery Needed? Take $10.00 off
New Computer – specific warranty service included in price of computer;
maintenance available
Special or Unique Services (not covered by other services) - $40/Hour
Payment Policy:
New Computers – 100% prepaid
Computer Refurbishment – 60% prepaid, 40% upon receipt
General Service – 100% upon receipt
Parts – 100% prepaid
Return Policy:
New Computers – no returns, 3 Year Parts & Labor (up to two hours
of on-site service included;
extra time is billed at $32/hour in a residential setting, or $40/hour in
a commercial setting)
New Parts – 14 Day Refund, 1 Year Exchange or Repair
Used Parts – 14 Days Refund, Exchange, or Repair
Special Order Parts – no returns, 1 Year Exchange or Repair
Warranty Policy:
New Computers are covered against the following defects: hardware failure,
virus/spyware infection (assuming you have purchased and are using up-to-date
ACSI-certified security software), general Operating System issues, and/or
peripherals included with your original PC purchase or additional peripherals
purchased from StuCoRe. New Computers are NOT covered against the following
problems: general software applications (unless purchased with your StuCoRe
PC), peripherals (unless purchased with your StuCoRe PC), speed (there are
some exceptions, in the case of a virus for example), or tutoring.
Maintenance Contracts are available for those who wish additional coverage
against non-warranty related problems.
